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Housing Solutions Service

How we can help

The Housing Solutions Service offers a range of advice and support around re-housing, remaining in your current home, and helping those who may be threatened with homelessness.

Working with a range of partners in South Tyneside, our highly trained advisers can help with housing matters around both social housing and private tenancies including:

  • General housing options and application advice
  • Advice around Mutual Exchanges
  • A dedicated Young Persons Advisor for those aged 16-24
  • Advice and guidance on private rentals
  • Assistance for people who are homeless or threatened with homelessness
  • Support if you are struggling in your current home because of welfare or medical issues
  • And much more

The Housing Solutions Service offers telephone support and an appointment service to people more in need of intensive support. To speak to a Housing Options Officer call 0300 123 6633 or via Freephones available at South Shields Town Hall, Jarrow Town Hall and Hebburn Central.

How to contact the Housing Solutions Service Service

  • Phone: 0300 123 6633 
  • Email:
  • Post: Housing Solutions Service, Unit 3, Middlefields Industrial Estate, Heddon Way, South Shields, NE34 0NT.