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Debt, benefits and money advice

Cornavirus (COVID-19) support

There is financial support and advice available during this time. 

See coronavirus support and advice

  1. Welfare Support Service 
  2. Problems paying your rent? 
  3. Online tools to help improve your finances
  4. Help to Save scheme
  5. Other advice agencies 
  6. Frequently asked questions

Welfare Support Service

The Welfare Support Service is the first point of contact for money advice in South Tyneside.

The service provides debt, benefit and money advice on the phone, in your local area or if necessary, in your home.

The service is free, impartial and confidential. It is open to everyone living in South Tyneside including social renters, private renters and home owners.

The Welfare Support Service can help you if you need:

  • Benefit advice and support with applications and appeals
  • Debt advice, including bankruptcy and debt relief orders
  • Advice on whether you will be better off in work
  • Support with budgeting
  • Advice around Universal Credit
  • Help with the impact of the Bedroom Tax
  • Help with the impact of the Benefit Cap

To contact the Welfare Support Service, call 0191 424 6040 or visit South Tyneside Council: Welfare Support Service.

Problems paying your rent?

If you get behind with paying your rent and are having difficulty catching up, we can work with you and agree an affordable repayment plan to get you back on track and secure your home.

If you are having ongoing difficulties, we can help you by giving you confidential advice and discussing a referral to our Welfare Support Service, who will help you.

For more information and to discuss your rent account, please contact the Income Team on 0300 123 6633.

Online tools to help improve your finances 

The Money Advice Service has free online tools to help improve your finances: 

  • Universal Credit Money Manager - Are you getting Universal Credit? Make the most of your payments with the Money Advice Service's free Money Manager tool
  • Budget Planner - Want to keep track of your spending and find ways to save? The Budget Planner puts you in control of your household spending and analyses your results to help you take control of your money. It's already helped hundreds of thousands of people. Try the Money Advice Service's free Budget Planner.
  • Money Health Check - Don't know where you stand with your money? The Money Health Check gives you a personal action plan to help you improve your finances with simple tasks and tips that you can start using today. To get a clearer picture of your finances, try a free Money Health Check.

Help to Save scheme

Help to Save is a Government saving scheme to support working people on tax credits and Universal Credit build their savings. 

You can save between £1 and £50 each calendar month. You do not have to pay money in every month.

Find out more at South Tyneside Council: Help to Save scheme.

Other advice agencies

Frequently asked questions

For answers to common questions about debt and benefits, visit South Tyneside Council: Debt and benefits FAQs