Anti-social behaviour means acting in a way that causes, or is likely to cause, alarm, harassment or distress to one or more people. This includes members of your household, neighbours and any visitors to the estate.
The Council has a Victims' Champion dedicated to providing help and support to victims of anti-social behaviour.
The Victims' Champion can offer support to all victims of anti-social behaviour, particularly repeat or vulnerable victims.
When dealing with reports of anti-social behaviour, South Tyneside Homes' Anti-social Behaviour Unit will consider your individual support needs. This could include a referral to the Council's Victims' Champion.
For more information, or if you are a victim of anti-social behaviour please see Victims' Championor call 0191 424 6508 to speak in confidence
Dealing with your complaint
respond to your complaint within published timescales
We will acknowledge 'category A' incidents, which include race or other hate crime, threats or actual violence or domestic violence within 1 working day and interview within 3 working days
We will acknowledge 'category B' incidents, which include neighbour disputes and criminal behaviour within 2 working days and interview or visit within 5 working days
We will acknowledge 'category C' incidents, which include low level neighbourhood disputes, noise nuisance and anti-social behaviour within 3 working days and interview or visit with 6 working days
take effective and prompt action against those who are the perpetrators of anti social behaviour
provide support for victims and encourage them to report all incidents to appropriate organisations, and where appropriate make referrals to mediation services
let you know the action we have taken and keep you informed of progress
tell you about any action we have taken to deal with the problem, or tell you why we are not able to take action
Working with our partners, we will use a range of tools and powers to reduce anti-social behaviour, including educational, support and preventative measures, depending on the severity of a given case, legal action may be pursued through the Courts.