Housing Plus Officer- If you live in one of our Housing Plus Schemes, you can request an appointment via your Housing Plus Officer.
Customer Liaison Officer - If you are having planned work carried out you can request a Handy Homes visit through your CLO.
Telephone on 0300 123 6633
Typetalk - We welcome calls through Typetalk. Textphone users please prefix our telephone number with 18001
We will record your appointment in an electronic diary in the same way as we do for repairs appointments.
Our service is available:
Monday to Wednesday, 8am - 4.30pm
Thursday, 8am - 3.30pm
Friday, 8am - 2.30pm
AM and PM appointments are available.
What do I need to provide?
We will discuss this with you in more detail when you book your Handy Homes appointment. However, as a rule, our Handy Homes staff will carry consumables such as screws, nails, wall plugs, sealant etc. Our Handy Homes staff will also carry with them the tools necessary to do the job. It is up to you to provide materials, such as shelves, cabinets, curtain rails etc.
How often can I use the service?
You can book a Handy Homes appointment as many times as required, however, it is no longer a free service and there is a minimum charge of £25 per hour.
Who carries out the Handy Homes work?
Your Handy Homes appointment will be with one of our friendly staff. You will be able to identify our staff through their uniform, vehicles and identification all of which will carry the South Tyneside Homes logo. Please be careful - if you are in doubt please ask to see identification and don't allow anyone who you are suspicious of to enter your home.
Please note - This service is only available to South Tyneside Home's tenants.