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Tenants' Annual Report

Tenants' Annual Report 2021

The 2021 Tenants' Annual Report is available now. The report summarises the performance of South Tyneside Homes during the last financial year (April 2020 to March 2021) from a tenant's perspective. The report is written by tenants for tenants and highlights where service areas have performed well and, more importantly, where there is room for improvement going forward.

View the Tenant's Annual Report 2021


If you are interested in getting involved, see Getting involved.

Why do we need an Annual Report?

The Regulator for Social Housing regulates registered providers of social housing to promote a viable, efficient and well-governed social housing sector able to deliver homes that meet a range of needs. The Regulatory Framework for Social Housing outlines what is expected of registered housing providers by setting out 'standards' for service delivery.

South Tyneside Council and South Tyneside Homes are responsible for ensuring that these standards are being met in a clear and accountable way. South Tyneside Council must demonstrate that it has worked with customers to agree and develop standards that set out how services will be delivered. It is the job of tenants of the Borough to work with South Tyneside Council and South Tyneside Homes to make sure that these standards are being met. The standards, how they are met and key challenges for the year ahead are outlined in the Annual Report which is published each Autumn - reports review the performance of the previous financial year.

The report is written by tenants for tenants.

The Annual Report Working Group

Each year tenants from across the Borough join together to write the Annual Report. This group of tenants look at all the facts and figures provided by South Tyneside Homes to assess how the organisation is performing against the standards.

Through their role as tenants they are independent and are able to provide a balanced report on how South Tyneside Homes is performing each year and, more importantly, where there are areas for improvement.

Past Annual Reports

2020 Tenants' Annual Report

2019 Tenants' Annual Report

2018 Tenants' Annual Report

2017 Tenants' Annual Report

2016 Tenants' Annual Report2.32MB

2015 Tenants' Annual Report4.69MB

2014 Tenants' Annual Report1.61MB

2013 Tenants' Annual Report7.47MB

Paper copies of the reports can be requested by contacting the Customer Services team on 0300 123 6633.