You must take good care of your home, including the fixtures and fittings and any shared parts of the building or estate.
At the end of your tenancy, you must leave your home in the same state it was at the beginning of your tenancy (excluding fair wear and tear). You are responsible for the cost of any repairing, redecorating or replacing of items damaged during your tenancy.
It's your responsibility to tell us if something needs repairing. If you don't, you could put yourself and others in danger.
Sometimes we may need to access your home to carry out repairs and servicing. Although anyone calling to your home on our behalf will carry identification, you should always ask to see it before letting them in (if in doubt, Contact us).
Minor repairs, such as replacing a sink plug or toilet seat, are your responsibility and must be paid for by you. You are also expected to prevent faults from occurring by doing things such as preventing the pipes from bursting by keeping your home warm in the winter.
You and your fellow tenants have the right to the quiet enjoyment of your home. We are committed to making sure that all of our customers have the opportunity to enjoy their home and will take every step possible to try to ensure that those causing a nuisance or disruption are made to stop.
You must not use your home for anything that may cause a nuisance to your neighbours, or for any illegal activity.
running a business from your home (without asking our permission first)
violence or loud arguments
If you have pets in your home, you must make sure that they do not cause nuisance to your neighbours or anyone living in your area.
Generally, cats and dogs are allowed unless the property has a shared entrance or shared areas.