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YourView

Help South Tyneside Homes improve services

Win Amazon.co.uk Gift Cards Restrictions apply, see www.amazon.co.uk/gc-legal

We want YourView

YourView is South Tyneside Homes' online feedback service exclusively for customers. It gives you the opportunity to tell us what you think, helping us to improve our services for the future.

In return for your participation, you will be entered into a prize draw for the chance to win shopping vouchers or a gift card.

Latest survey

The climate change survey is now closed. 

Thank you to everyone who has taken the time to complete a survey.

We will publish the results of the survey on our website soon.

Latest survey results

Our latest survey asked for your feedback on our services during the COVID-19 pandemic.

Your views on our services during the COVID-19 pandemic

How do I take part?

Surveys will be advertised on our website and social media.

You must be an existing tenant or leaseholder of a South Tyneside Homes property to take part in a YourView survey. You must agree to the terms of the Privacy Notice at the start of each survey and you will need to provide your name and first line of address for verification purposes. You will also need to provide your email in order for your Amazon.co.uk Gift Card* to be issued.

You must fully complete the survey to be entered into the prize draw. Respondents who are not registered as the tenant or leaseholder of a property will not be eligible, and only one survey per tenancy will be allowed - any duplicate surveys will not be counted.

When surveys become available they will be published on our website and via social media. Activities will typically run for 1-2 weeks or when the level of responses received reaches the maximum level for the activity.

Want to make a complaint?

YourView is not an avenue for complaints. For information on how to make a complaint so that it's managed in accordance with our service standards and complaints policy, see Complaints and feedback.

Privacy notice

YourView is a survey process aimed at helping South Tyneside Homes to improve services. Fully completed surveys are entered into a prize draw which is open to tenants and leaseholders and this forms part of our customer involvement and improvement framework as a housing management company.

For the purposes of gathering personal details and survey information, we are using the Survey Monkey website. YourView surveys are only available to legal tenants and leaseholders of properties managed by South Tyneside Homes.

The lawful basis for collecting and using your data is your consent. South Tyneside Homes is the data processor for the information on behalf of South Tyneside Council, the data controller. You may withdraw or change your consent at any time by contacting involvement@southtynesidehomes.org.uk 

View our full Privacy Notice