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Coronavirus (COVID-19): Updates and changes to our services

Our priority is to keep our customers and colleagues safe

As the situation with coronavirus is evolving quickly, we are following government advice closely and our priority remains to do everything we can to keep our customers and colleagues safe and well.

We will update this page with information about disruptions to South Tyneside Homes services. You can also follow South Tyneside Homes on Facebook for updates.

  1. Visiting your home
  2. Rent
  3. Moving home
  4. Repairs
  5. Planned and major works
  6. Contacting us
  7. Gas servicing
  8. Safety checks in your home
  9. Health support in your home
  10. Housing Plus residents
  11. High rise building residents
  12. Right To Buy sales

Visiting your home

See what happens If we need to visit your home during the COVID-19 pandemic.


If you have any difficulty paying your rent at this time, please contact us on 0300 123 6633.

Self-service payment kiosks at Jarrow Town Hall and South Shields Town Hall are now open. Read about visiting Council buildings

More information about paying your rent.

Moving home


See information about repairs.

Planned and major works

Planned works such as kitchens replacements, bathroom replacements and door/window replacements are still going ahead during this time, in line with Government guidelines.

Your Customer Liaison Officer will contact you before the works start.

If you have any concerns or would like to discuss the work, please contact your Customer Liaison Officer using the contact details provided at the induction, or call 0300 123 6633.

Contacting us 

Gas servicing

Gas services are currently being carried out to all properties where the gas service is due. Read more about gas servicing.

Safety checks in your home

We are committed to the safety of residents and staff. 

We are doing essential routine checks and maintenance throughout the COVID-19 pandemic, including: 

All checks are carried out in line with government safety guidance on social distancing and shielding to ensure the safety of our customers and employees at all times. Appointments can be arranged to meet your requirements. Call 0300 123 6633.

Health support in your home

There are some changes to our health and housing support

Housing Plus residents 

Information for Housing Plus residents

Right to Buy sales

Right to Buy sales are going ahead. More about Right to Buy sales.