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Coronavirus (COVID-19): Support and advice

Information about support available in South Tyneside, and links to official advice. 

  1. Financial support
  2. Benefits, money and debt advice
  3. Universal Credit advice
  4. Homelessness
  5. Support for those most at risk
  6. Domestic abuse 
  7. Support for migrant communities
  8. Support for businesses
  9. South Tyneside Council garden tidy scheme
  10. More support for people in South Tyneside
  11. Scams
  12. Armed forces support
  13. Houses in multiple occupation
  14. Government and NHS advice

Financial support

Benefits, money and debt advice

The ongoing pandemic has created a lot of financial uncertainty. If you are worried about your money then it is best to get specialist advice.

If you have problems with debt then you should seek help from our Welfare Support Team. Whether it is advice about the debts that you have or assistance to negotiate with your creditors then we can help. If you want advice and support about your welfare benefits and claiming them or even to know whether your entitlement is correct then the Welfare Support Team can assist.

You can contact the team on 0191 4246040 or email

We can offer telephone and face to face appointments.

Universal Credit advice 

For information about Universal Credit, visit Understanding Universal Credit.

For full details including eligibility and to make a claim, visit: GOV.UK: Universal Credit.


If you find yourself without accommodation or know of someone sleeping rough, please contact us.

At this time priority will be given to people who are sleeping rough, fleeing domestic abuse, or are unable to remain at their current accommodation.

Homelessness support

Support for those most at risk

If you are isolated in South Tyneside without any means of support, call the COVID-19 Community Support Hub for free on 0800 028 2955.

South Tyneside Council: Support for those most at risk

Domestic abuse

If you, or someone you know is in immediate danger, call 999 and ask for the police.

South Tyneside Council: Domestic abuse support

Support for migrant communities

We can provide help if you:

  • Currently have no immigration status awarded by the Home Office
  • Have no access to benefits (known as no recourse to Public Funds)
  • Are homeless
  • Need assistance or accommodation

Call the Housing Options team on 0300 123 6633.

If you find yourself without accommodation call:

  • 0800 141 2645 (freephone) - Monday to Thursday 9am to 5pm, and Friday 9am to 4.30pm
  • 0191 456 2093 - out of office hours

Support for businesses

There is support for businesses in South Tyneside.

South Tyneside Council: Support for businesses

South Tyneside Council garden tidy scheme

The South Tyneside Council garden tidy scheme is still taking place, but may take longer than usual.

To maintain safe social distancing, you will not be asked for a signature, we will not knock on your door and only gardens that are accessible will be completed.

You can still apply for the scheme by contacting your local Housing Officer.

This scheme is for South Tyneside Homes tenants only who are over 65, have a disability and are unable to maintain their garden and do not have any family living in the Borough that can help.

Please note, this is different to the garden tidy service provided by South Tyneside Homes.


Trading Standards is warning people to remain vigilant following a rise in coronavirus-related scams that seek to benefit from the public's concern and uncertainty over COVID-19. 

South Tyneside Council: Scams and staying safe

Armed Forces support

Support is available through South Tyneside Council's Support Hub for any serving, reservists or veterans and their dependents. The NAAFI Break team is also available within the community.

South Tyneside Council: Armed forces support

Houses in multiple occupation

South Tyneside Council has provided information and guidance for landlords and tenants of houses in multiple occupation (HMO) during the coronavirus pandemic.

South Tyneside Council: Houses in multiple occupation

More support

For more information about support in South Tyneside, visit: 

South Tyneside Council: Support for people

Government and NHS advice

For the latest official Government advice and information, go to GOV.UK: Coronavirus.

For the latest information about coronavirus, including what to do if you think you have symptoms, visit NHS: Coronavirus.

For advice about going into work, see GOV.UK: Advice for employees, employers and businesses.