It's an exciting time to be joining the Housing Options Team within South Tyneside Homes. Following the introduction of the Homelessness Reduction Act and some major changes to the way we deliver services to our customers, we are looking to appoint to a senior role within the team which will be integral in ensuring tenancy success and positive outcomes for the range of customers who rely on our services.
Sitting within the wider Housing Solutions Service, the Housing Options Team delivers personalised and customer centred housing advice to people in housing need, in crisis or just looking for their next home. Our customers are a diverse and valued part of what we do and as Housing Options Coordinator (Temporary Accommodation) you will play a fundamental role in supporting the Service Manager to deliver improvements and outstanding performance so that we can make a real and lasting difference.
Through our Temporary Accommodation offer you will coordinate team members and support our customers to find long-term sustainable homes and ensure that the service is delivered in a way that is supportive, accessible, open and transparent and customer focused.
To do this you will need to have had experience of working in a social housing, homeless or customer facing setting and have had to conduct complex investigation, with attention to detail, solid organisational skills and ability to make robust decisions. A detailed knowledge of relevant legislation is essential, along with the interpersonal skills expected to effectively lead a team.
If you are interested in what you have read and meet our criteria we would welcome an application from you.
Closing date is noon on Friday 22nd October 2021. BT Typetalkers welcome.
Please may we ask you to submit your Application form via email to firstname.lastname@example.org where possible? We apologise but due to the circumstances there may be unavoidable delays in the receipt and processing of posted Application forms.
Diversity is about meeting the needs of a broader range of people so that no one is excluded because they have different needs, different expectations, or because they need to access services in different ways. Please do not hesitate to contact us if you have any specific requirements during the application process.
Please do not hesitate to contact us if you have any specific requirements during the application process.