Skip header

Customer Services Advisor - Full Time (Permanent)

  • Employer
    South Tyneside Homes
    South Shields Town Hall
    Closing date
    Noon on 08 December 2021
    Band 4 - £20,902 to £21,745 per annum
    Strategic group
    South Tyneside Homes
    Office ID

Are you an experienced contact centre professional with a minimum of 12 months experience?

If so, you may have what it takes to join our dynamic Housing Service Centre.

We are looking for a skilled contact centre professional who is enthusiastic and passionate with experience of working in a fast paced environment and with the drive to deliver outstanding results.

The working pattern for this position is from 8am till 4pm and 9am till 5pm Monday to Friday, on alternating shifts, with the possibility of covering from 8am until 6:30pm, dependent upon business needs.

Every call counts and we pride ourselves on the quality of our service. Applicants must be passionate about helping people and committed to delivering consistently excellent customer service. You should be motivated and driven, with a positive can-do attitude and enjoy the challenge of meeting or exceeding personal objectives and performance targets.

Candidates must be used to handling a high volume of calls and LiveChats whilst providing a quality service and have an aptitude for problem solving. You should have excellent listening skills, a professional and friendly manner and great IT skills.

In return you will receive a high level of training and experience which will enable you to deal with a wide and varied range of housing and area management enquiries, with the key aim of resolving our customers' requests at the first point of contact and providing a consistently high quality service to our customers.

This is a fantastic opportunity for anyone who is dedicated to working in a contact centre environment and has an interest in social housing. We want the right person for the job, someone who has built their career on delivering excellent customer service.

So what are we looking for?

You will work with a friendly and vibrant, highly motivated team that excels in delivering a first class service. You will provide both individually and as part of a team an excellent customer focussed delivery, offering a wide and varied range of services and resolving enquiries at the first point of contact for our internal and external customers.

If you are interested by what you have read and meet our criteria we would welcome you to send us your CV with an accompanying covering letter (no more than two sides of A4). You must also complete the E&D information form.

Closing date is noon on Wednesday 8th December 2021. BT Typetalkers welcome.

Please may we ask you to submit your documents via email to where possible? We apologise but due to the circumstances there may be unavoidable delays in the receipt and processing of posted documents.

Diversity is about meeting the needs of a broader range of people so that no one is excluded because they have different needs, different expectations, or because they need to access services in different ways.

Please do not hesitate to contact us if you have any specific requirements during the application process.

E&D form E & D Form38.22KB