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Neighbourhood Officer - Permanent

  • Employer
    South Tyneside Homes
    Location
    Within Borough of South Tyneside
    Closing date
    Noon on 03 December 2021
    Salary
    Band 6 - £25,479 to £26,849 pa
    Strategic group
    South Tyneside Homes
    Office ID
    65-2122

In partnership with South Tyneside Council, South Tyneside Homes provide a Housing and Area Management service. Through the integration of housing management, community safety, cleansing and estate management services we provide a tenure blind service that focuses on improving the appearance of the borough and the services that are provided to residents.

We have a permanent full time vacancy to help us achieve our vision of making South Tyneside cleaner, safer and greener. We are looking for an exceptional person to work in our team - would you like to be part of this challenge?

The service covers 2 areas - tenancy sustainment and area management. You may be required to work across both areas.

Tenancy sustainment focuses on:

 -Tenancy changes and associated legislation 

-Property Condition cases

-Ensuring tenants are able to access relevant support to sustain their Tenancy 

Area management focuses on:

 -Area inspections

-Building Compliance inspections

-Area based campaigns focusing on issues such as fly tipping & dog fouling 

-Area improvements

We are looking for a pro-active individual who will support the delivery of an integrated approach to housing and area management, in particular cleaner, safer and greener services in neighbourhoods.

Interested? You should have experience of working in an area management, community safety, tenancy service and/or social housing environment alongside front line customer facing environment and experience of prioritising personal workload and meeting deadlines. You should also have experience on dealing with customer complaints and enquiries and be able to demonstrate service excellence.

If you are interested by what you have read and meet our criteria we would welcome an application from you and you must complete our application form in full. BT Typetalkers welcome. Please note we are not accepting CV's for this position.

Closing date: noon on Friday 3rd December 2021.

Please may we ask you to submit your Application form via email to jobs@southtynesidehomes.org.uk where possible? We apologise but due to the circumstances there may be unavoidable delays in the receipt and processing of posted Application forms.

This post requires Disclosure and Barring Service (DBS) to be carried out.

If you would like to know any more we will be pleased to answer any of your questions on 07484030509 or email emma.elliott@southtynesidehomes.org.uk

Diversity is about meeting the needs of a broader range of people so that no one is excluded because they have different needs, different expectations, or because they need to access services in different ways.