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Social Navigator - Fixed Term until 31st December 2022

  • Employer
    South Tyneside Homes
    South Shields Town Hall
    Closing date
    Noon on 30 June 2022
    Band 6 - £25,925 to £27,319 pa
    Strategic group
    South Tyneside Homes
    Office ID

The Company

South Tyneside Homes is an arms-length management organisation (ALMO) created by South Tyneside Council to manage, maintain and improve its 17,000 council homes and estates.

Were a not-for-profit company 100% owned by South Tyneside Council.

Staff are central to what we do and the services we provide. One of our company's strategic objectives is to be an "employer of choice, efficient and well-governed" and we aim to have a motivated, well-trained and diverse workforce to meet the needs of the business both now and in the future.

If you are passionate and motivated to make a positive lasting impact in South Tyneside, then please read on...

We're currently looking for a Social Navigator fixed term until 31st December 2022 to join our team on a part-time contract and help us deliver exciting new changes across our organisation.

The Benefits

·     Salary of £25,925 to £27,319 per annum

·     Local Government Pension Scheme

·     Annual Leave package of 25 days rising to 29 days after 5 years' service to give you a good work/life balance

·     Flexi

·     Reduced cost public transport tickets for travel around Tyne and Wear

·     Health and Wellbeing Group

·     Staff Suggestion Scheme

·     Comprehensive Induction

The Role

We are currently looking to appoint a full time Social Navigator on a fixed term contract up until 31st December 2022.

The Welfare Support Team is a place where residents of South Tyneside receive excellent services for welfare benefits and debt. We also deliver a number of Funds on behalf of the Council assisting residents in times of financial crisis. 

To complement the services we currently deliver we are looking to appoint a Social Navigator as part of an exciting new project. There are many specialist advice services in the Borough but there are also many barriers preventing our residents accessing specialist services around benefits, debt, employment, social isolation and digital - the role of Social Navigators is to help residents of the Borough access the services they need to resolve their wellbeing issues.

About You

As a Social Navigator, you should be able to work with clients on a one-on-one basis empowering our residents to determine and overcome the barriers preventing them from receiving the help they need. You will need to be capable of working closely and liaising with other agencies, researching and gathering information so that residents can achieve the best outcomes.  You will be able to demonstrate experience of providing support and enabling services to residents and keeping comprehensive records. You should be comfortable delivering your service face to face as well as over the telephone and via email.

If you are looking for an exciting challenge and want to help people to access the specialist services they need, then this role is for you.

This position is based at South Shields Town Hall, however there is currently a requirement for hybrid working. You must be flexible and prepared to travel to various locations to speak to customers where required so access to a car or other means of mobility is essential.

If you are interested in this position

If you are interested by what you have read and meet our criteria, we would welcome an application form you.  Please submit your application in the form of a CV and covering statement (no more than 2 A4 sides) detailing your suitability for the post to You must also complete the E&D information form. 

For any internal candidates applying for secondment opportunity - please discuss this opportunity with your line manager at the earliest opportunity and seek approval prior to applying for the post.  Head of Service approval will be required.

Closing date is noon on Thursday 30th June 2022. BT Typetalkers welcome.

Please do not hesitate to contact us if you have any specific requirements during the application process.

South Tyneside Homes are an equal opportunities employer.  We value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

For any internal candidates applying for secondment opportunity - please discuss this opportunity with your line manager at the earliest opportunity and seek approval prior to applying for the post.  Head of Service approval will be required.

If you would like further information in relation to this post, please contact Andrew McGill, Welfare Support Team Manager, Tel. 0191 426 8363.

Diversity is about meeting the needs of a broader range of people so that no one is excluded because they have different needs, different expectations, or because they need to access services in different ways.

E&D form E & D Form38.22KB