Essential maintenance for online payments - Thur 12 Oct, 10am to 12 midday

You will not be able to make payments online, over the phone or by kiosk on Thursday 12 October between 10am and 12 midday while we carry out essential maintenance.

We apologise for any inconvenience and thank you for your patience.

Issue for some customers making online payments

We are aware of an issue affecting some customers who are unable to make online payments.

Customers are receiving a 'payment has been unsuccessful' message and '99999 response code'.

If you are affected by this issue

If you are affected by this issue, please try making a payment without entering your email address on the payment screen. 

You should see a confirmation screen if your payment has been successful.

We are working with our payment provider to fix this problem.