Anti-social behaviour

Who to contact about your complaint

There are different departments across South Tyneside Homes and South Tyneside Council you can contact about your complaint:

Fly-tipping

• Contact South Tyneside Homes' Housing Management Team
• You can report fly-tipping online.

Garden fires

• Contact South Tyneside Council's Environmental Health Team
• See South Tyneside Council: Bonfires.

Litter

• Contact South Tyneside Homes' Housing Management Team
• You can report a litter problem online.

Domestic abuse

• Contact the Community Safety and TET Team
  • Phone: 0300 123 6633
  • Email: asb@southtynesidehomes.org.uk
• See domestic violence. 

Dangerous dogs

• Contact South Tyneside Council's Environmental Health Team
• See South Tyneside Council: Dangerous dogs.

Dog fouling

• Contact South Tyneside Homes' Housing Management Team
• You can report dog fouling online.

Graffiti

• Contact South Tyneside Homes' Housing Management Team
• You can report graffiti online. 

Noise nuisance

• Contact the Community Safety and TET Team
  • Phone: 0300 123 6633
  • Email: asb@southtynesidehomes.org.uk
• See noise nuisance. 

Vehicle nuisance

• Vehicle nuisance from quad bikes, scramblers and mini motos - report to Police on 101 

Harassment or intimidation

• Contact the Community Safety and TET Team
  • Phone: 0300 123 6633
  • Email: asb@southtynesidehomes.org.uk

How we can support you if you're experiencing anti-social behaviour

If you are experiencing anti-social behaviour, there are things we can do to support you through the process:

• The Community Safety and Tenancy Enforcement Officer will agree a case action plan with you when your case is opened. As part of this you will agree suitable contact schedule for regular case updates and be provided with contact details to report issues or request contact in between the agreed periods.
• We work in partnership with and can refer into other agencies such as:
  • Victim's First Northumbria (where crime is part of your ASB complaint)
  • Mediation services for either face to face or shuttle mediation or for 1-2-1 resilience support
  • Let's Talk
  • South Tyneside Adult Recovery Services
  • Initial Response Services for mental health support
• Where appropriate and necessary, we can provide updates to Housing Options to offer support to a re-housing application.
• We will always be as honest and transparent as possible with case updates, however, there will be some information we cannot share with you due to GDPR restrictions and confidentiality.
• Where a report cannot be managed by the Community Safety and Tenancy Enforcement Team we will provide appropriate advice, guidance and signposting.

Canvass letters

When agreeing an action plan with you, we may think it would be useful to 'canvass' other addresses in the street or estate, especially in instances where the anti-social behaviour reported could be impacting on the wider community.

These letters are very general and would usually be sent to the complainant and alleged perpetrator of the anti-social behaviour.

They will not include any specific information as we want to find out who is being directly impacted by the behaviour.