What we've been working on: Scrutiny Panel
Carbon reduction website review
The Scrutiny Panel carried out a review on the South Tyneside Homes Website content with the review scope being:
'How can South Tyneside Homes improve advice and information on the South Tyneside Homes website to help customers achieve carbon reductions and achieve affordable warmth with available technologies?'
The Scrutiny Panel felt that a review project could add value to the work done by South Tyneside Homes to minimise carbon / energy use by its customers.
The review was carried out between June 2021 and January 2022.
This review has been carried out using the range of methods such as:
- desktop review
- staff discussions
- benchmarking
- customer surveys
The Scrutiny Panel comprises 10 customers, most of whom were able to participate in the review process.
The Panel spent approximately 170 hours working on this review.
In conclusion the Scrutiny Panel found that while the South Tyneside Homes website contains a lot of information, more than the websites of a lot of other organisations that were benchmarked, it has identified several areas for improvement, including better website content, explanations of what low carbon technologies will be available and South Tyneside Homes' plan for achieving net zero. Education and campaigns for tenants and staff and addressing customer concerns were also recommended.
In total the Scrutiny Panel made 20 recommendations which have been agreed for implementation.