What we've been working on: Local Community Involvement
Find out how we've made our services easier to access.
Contents
Overview
We have been working with local community groups to make sure our services are more accessible for our residents.
Translation services
Working with CREST and Apna Ghar we have identified that our translation services need to be easier to access and be in a more obvious place.
We are in the process of looking into the call recordings when contacting the Housing Service Centre.
Additional housing support
We have identified additional housing support as something we need to develop.
We are looking at running a regular drop-in session with CREST for all housing related issues such as:
- Raising repairs
- Joining the housing register
- Reporting anti-social behaviour
Contact points
WHIST identified that we have lots of different contact options, but we need to promote them more effectively.
They suggested that we make a printout of our contact options to give to customers when they sign up.
They also suggested that feedback officers get involved with investigating complaints and that all the customer service team should receive training.
Energy roadshows
We have been out in the community running energy roadshows where residents can get:
- Free energy advice
- Welfare and financial support
- Referred to the Green Doctor for further advice
More than 200 people have benefited from these roadshows.
We are looking to run these sessions every year.
For more information and advice contact our Environmental Manager on 0330 123 6633.