Complaints and feedback
Our performance
We are committed to dealing with all complaints within the timescales set out in our complaints process.
Our performance for the past few years:
2021 - 2022
- Complaints received: 1010
- Compliments received: 713
- Completed within timescale: 89.43%
2020 - 2021
- Complaints received: 709
- Compliments received: 448
- Completed within timescale: 92.52%
2019 - 2020
- Complaints received: 684
- Compliments received: 653
- Completed within timescale: 93.42%
2018 - 2019
- Complaints received: 668
- Compliments received: 657
- Completed within timescale: 93.56%
2017 - 2018
- Complaints received: 678
- Compliments received: 464
- Completed within timescale: 91.26%
2016 - 2017
- Complaints received: 844
- Compliments received: 497
- Completed within timescale: 91.59%