Customer Journey Mapping and feedback surveys

We have started to take a deeper look at customer satisfaction through surveys and customer journey mapping.

Contents

  1. Customer Journey Mapping
  2. Feedback surveys

Customer Journey Mapping  

We have started to take a deep look at customer satisfaction through Customer Journey Mapping.

Staff from the Involvement & Engagement Team will contact customers that have recently received services.

We have a plan of specific services we will look at. This means we will speak to customers who have used that service between 4 and 8 weeks before.

Through this project we have been able to identify a number of valuable service improvements. For more information see what we've been working on.

Feedback Surveys

We regularly ask customers to give us their views on services that we provide.

Complete the new Energy Survey to be in with a chance of winning one of two £30 Love2Shop voucher.

South Tyneside Homes Energy Roadshow Survey

The survey closes on 30 September 2024.

We would like to gather your thoughts on energy issues before our Energy Roadshows return in September.