Leasehold

As a leaseholder, you are responsible for repairs to your home.

Under the terms of your lease, the Council is responsible for maintaining:

• the structure and outside of the building
• shared areas
• services on the estate where your leasehold property is

We carry out this work on behalf of the Council. As a leaseholder, you will have to contribute towards the cost of these repairs.

When you signed the lease, you agreed to meet the cost of any repairs and maintenance to your block and/or estate, including major work.

Often we carry out small-scale repairs to your block and estate, such as replacing a roof tile.

This maintenance work is carried out without letting the tenants and leaseholders in the block or on the estate know.

You will be charged for this day-to-day maintenance through your service charges.

Major work

We treat larger repairs and improvements, such as a new roof or windows, differently.

These are known as major work.

Summary of major work process:

• The work is identified
• We carry out an informal consultation
• We hold a formal consultation for leaseholders
• Work begins on site
• The work is completed
• We inspect the work
• There is a liability period for any possible faults which may arise
• We make the final payment to the contractor
• We work out your contribution
• We send you an invoice

Gas servicing

If you are a leaseholder, you can now have your gas appliances serviced every year by our Gas Servicing Team.

The charge for the service of the main appliance is just £52.80 (includes VAT). 

Additional appliances can be serviced for £21.60 (includes VAT) each.

Contact our Leasehold Team on 0300 123 6633 to arrange an appointment.