Your home

When you are offered a home

What happens when you're offered a home, including rent and first payment.

Tenancies and your rights

Types of tenancies and your rights as a tenant.

Your responsibilities

Your responsibilities as a tenant and what happens if you break the rules of your tenancy agreement.

Moving home

Information about things to think about before you move home.

Keeping your home warm during winter

Advice on how you can help to keep your home warm during winter.

Keeping pets

Information about keeping pets in your rented property.

Ending your tenancy

Information about what to do if you're thinking about ending your tenancy with us.

Leasehold

What a leaseholder is, your lease and rights, buying and selling your leasehold and more.

Lettable standard

Information about our lettable standards, and what to expect when you are offered a property with South Tyneside Homes.

Right to Buy scheme

About the Right to Buy scheme, including eligibility and how to apply.

Boiler, heating and hot water

Read our advice on using your boiler, and what to do if you're having a problem with your boiler, heating or hot water.

Smoke alarms and fire safety

Guidance on fire safety, what you should do to stay safe and advise for high-rise, Housing Plus and independent living flats.

Garages

Apply to rent a garage, pay your garage rent, who can apply, restrictions and ending your garage tenancy.

Energy bills

Help with your energy bills, including what to do if you're unhappy or confused about your energy bill and more.

Home loss compensation

Information about home loss compensation, including how much you'll get, receiving the payment, making a claim and more.

Housing Ventures Trust Ltd

How to get a Housing Ventures Trust property, the kind of tenancy you will have, and who will manage your property.

Garden tidy service

South Tyneside Homes can offer one-off or regular basic gardening work.

Gas servicing

How to make an appointment to get your gas appliances serviced, and what happens on the day of the appointment.

Bins, rubbish and recycling

Information about bins, rubbish and recycling.

Home safety

Fire safety, asbestos, door entry and CCTV, electrical and gas safety, home insurance and water safety,