Energy bills

If you are unhappy or confused about your energy bill, the first thing you should do is to contact your fuel supplier using the details on your last bill.

Explain to your supplier what the problem is, and what you would like them to do about it.

Help and support

We have an Energy Officer who will be happy to help if you feel that you cannot approach your supplier yourself, or if you are having difficulty. 

Citizens Advice

If you feel that you need to take matters further, you can contact Citizens Advice consumer service on 03454 040506 or visit Citizens Advice.

You will need to make an appointment.

Making a complaint

For information on the complaints procedure visit Ofgem: Making an enquiry or complaint.