Energy bills

Struggling or unable to pay your energy bill

If you are in debt with your energy supplier, you should contact them directly to discuss your situation so that a reasonable payment agreement can be reached. This will help avoid the debt getting worse.

If an agreement cannot be reached, then the supplier must install a prepayment meter to help you repay the debt and avoid the need for a disconnection.

It is crucial that you get in touch with your supplier if debts are beginning to mount up.

For information on Positive Input Ventilation (PIV) and how it can help improve ventilation and energy bills in your home, see Positive Input Ventilation (PIV) system.