Ending your tenancy
Bereavement
The death of someone close to you can be an incredibly a difficult time.
If you are contacting us to end a tenancy on behalf of a tenant who has passed away, we have made it as simple as possible for you.
Book an appointment
You need to book an appointment with our Allocations team on 0300 123 6633.
They will arrange a convenient time to meet with you.
It is important to know that Housing Benefit or the Housing Element of Universal Credit will stop from the Monday after the passing of a person, so we respectfully advise that you end the tenancy and return the keys for the property as soon as you reasonably can.
What happens at the appointment
You will be asked to sign some paperwork and when you would like to hand the property keys back.
The team will need to see a copy of the death certificate at this appointment.
Bereavement support
There are organisations in South Tyneside that can help you and offer support:
- Your GP can put you in touch with a local bereavement counsellor if you'd like more formal one-to-one counselling
- You can self-refer yourself to see a counsellor to South Tyneside Lifecycle Primary Care Mental Health Service
- You might also be able to get counselling support through your employer's Occupational Health service
- Tyneside and Northumberland Mind - provide mental health support services
- Samaritans - 24-hour phone helpline offering emotional support to people in distress or despair
- CRUSE Bereavement Care - bereavement support to children and young people
- Kooth - online counselling and support service, available to all young people across South Tyneside aged between 11 and 25 years
- Escape Intervention Services - counselling support to young people aged 4 to 25 years, and their parents / carers